Petr Didenko (kippie) wrote,
Petr Didenko
kippie

"... I would say that Fanatical Support is more than a slogan. it's a way of business for Rackspace, and for that, we are so thankful to be hosted with them."

"If you needed to have heart surgery, you wouldn’t want to choose your family doctor, a general practitioner. You’d want to choose a heart specialist. We’ve found that our customers feel the same way about hosting."

"The hosting business is a service business. Service businesses are ultimately based on people. As a result, the quality of service a company can provide really rests on the quality of people at a company. We’re incredibly selective with our new employees, whom we call RACKERS. We hire great RACKERS that share our values of striving to deliver a superior customer experience. So to answer your question, yes, it is difficult to find RACKERS!"

"At the end of the day, our customers choose us because they want a good service experience. A good experience leads to loyal customers that want to buy more services. This is the number one reason that our customer base actually GROWS every month!!!"
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