"If you needed to have heart surgery, you wouldn’t want to choose your family doctor, a general practitioner. You’d want to choose a heart specialist. We’ve found that our customers feel the same way about hosting."
"The hosting business is a service business. Service businesses are ultimately based on people. As a result, the quality of service a company can provide really rests on the quality of people at a company. We’re incredibly selective with our new employees, whom we call RACKERS. We hire great RACKERS that share our values of striving to deliver a superior customer experience. So to answer your question, yes, it is difficult to find RACKERS!"
"At the end of the day, our customers choose us because they want a good service experience. A good experience leads to loyal customers that want to buy more services. This is the number one reason that our customer base actually GROWS every month!!!"